Location:
Peabody, MA
Employment Type:
Full-Time
Salary:
Competitive
Job Description
PURPOSE: Serves as designated person to schedule surgical procedures and all that it encompasses – utilizing skills of tact, diplomacy and confidentiality in a professional manner. Maintains a positive relationship between the patient and the designated physicians and acts as a liaison for surgical care. Must interact with patients, physicians and staff.
EDUCATIONAL REQUIREMENTS: High School diploma or GED. Bachelor’s degree preferred.
ACCOUNTABILITIES:
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Coordinate physician requested surgeries for patient with hospital and or surgical center.
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Verify patient insurance and referrals are on file and valid
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Verify patient’s health status to ensure all clearances are obtained
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Discuss scheduling process with patient and confirm booking date with patient and facility
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Submit surgical booking form and supporting clinical documentation to appropriate facility
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Order necessary equipment for procedure
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Schedule pre-op testing for patient if necessary
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Informational packet is sent to patient prior to surgery
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If workers compensation patient verify with adjustor, complete U/R request and await approval and or comp department negotiation prior to scheduling surgery
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Once surgery date is scheduled and confirmed, patient post-op visits are scheduled and H&P if necessary according to established protocols.
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Contacting / interacting with appropriate facilities, such as hospitals, rehabilitation centers, assisted living facilities, etc. in regards to patient care
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Maintain appointment computer scheduling in accordance with office scheduling policies.
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Answer telephone assist patients with questions in accordance with established protocol.
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Follow up on patient cancellations, insurance changes, reschedules etc.
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Provide additional support for other schedulers as assigned, when needed.
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Perform a variety of computer functions in support of specific responsibilities.
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Attend required meetings/in-services and participate in committees as requested.
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Participate in educational and professional development activities consistent with business needs.
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Maintain strictest confidentiality of medical/company information.
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Be knowledgeable and follow all HIPAA Regulations.
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Perform related work as required.
Requirements
KNOWLEDGE:
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Experience with filing, both alphabetically and numerically, of filing systems and procedures and knowledge of medical records policies including state and federal compliance
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Experience with telephone systems and office equipment including copiers, fax machines and computers
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Knowledge of medical practice procedures, functions and terminology
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Knowledge of HIPAA, insurance regulations, policies, procedures and other regulatory policies
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Knowledge of computer systems and associated applications (hardware/software) in support of organizational, business and department functions
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Knowledge of grammar, spelling and punctuation, sentence structure and proofreading for accuracy
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Knowledge of telephone protocol and etiquette
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Knowledge of common safety hazards and precautions to establish a safe working environment
SKILLS:
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in demonstrating telephone protocol and etiquette
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in establishing and maintaining effective working relationships with patients, physicians, physician assistants, staff, insurance carriers, vendors and the public
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in establishing priorities and coordinating work activities
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in handwriting letters and numbers legibly
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in interacting (written and verbal) with all levels in providing and requesting information
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in operating a computer, fax and copy machines and other office equipment
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in preparing and maintaining records, legibly writing reports and responding to correspondence
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in reading, understanding and following verbal and written instructions
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in sorting and filing materials correctly by approved systems(s)
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in typing and data entry
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attend meetings as required
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perform related work as required