KNOWLEDGE:

• of HIPAA and other regulatory policies
• of computer systems and associated applications (hardware/software Centricity) in support of organizational, business and department functions
• of filing systems and procedures
• of grammar, spelling and punctuation, sentence structure and proofreading for accuracy
• of insurance regulations, policies and procedures
• of medical office procedures, policies, practices and medical terminology
• of telephone protocol and etiquette
• of common safety hazards and precautions to establish a safe working environment

SKILLS:

• in demonstrating telephone protocol and etiquette
• in establishing and maintaining effective working relationships with patients, physicians, physician assistants, staff, insurance carriers, vendors and the public
• in establishing priorities and coordinating work activities
• in handwriting letters and numbers legibly
• in interacting (written and verbal) with all levels in providing and requesting information
• in operating a computer, fax and copy machines and other office equipment
• in preparing and maintaining records, legibly writing reports and responding to correspondence
• in reading, understanding and following verbal and written instructions
• in sorting and filing materials correctly by approved systems(s)
• in typing and data entry
• attend meetings as required
• perform related work as required